Service Delivery Update

Service Delivery Update

Lockdown update

We will be open during the lockdown – food is takeaway only and will be served through the door. Access to essential services such as showers is limited to one person at a time. Face masks are mandatory to enter the centre, we have a supply of face masks for guests.

ACT Lockdown

The ACT is in lockdown as of 5.00pm Thursday, 12 August 2021.

Service delivery arrangements

Due to the lockdown, we are implementing a new service delivery model that includes the following:

  • The EMC is open for take away breakfast only from Friday 13th August until further notice
  • Tea, coffee and milo will be served through the door during breakfast and Community Hub hours.
  • The Community Hub will be limited to one person entering at a time to access essential services such as food parcels, showers, lockers, mail, phone etc.
  • The medical clinic is still open on Wednesdays (9.15am – 10.30am)
  • Lunches will continue as take away but all other activities have been cancelled.
  • Face masks are mandatory in the centre.
  • We must follow the social distancing direction of 1.5 meters between each person in the centre.
  • Hand sanitiser is available at the door.

Opening hours

Opening hours will remain the same:

  • Weekdays: Breakfast 7.30am – 8.30am, Community Hub 9.00am – 2.00pm
  • Weekends: Community Hub 9.00am – 1.00pm

Closed on public holidays.

Breakfast menu

  • Tinned fruit salad provided in cups – no yogurt.
  • Eggs, toast, pancakes in brown paper bags.
  • Baked beans in cups.
  • Condiments to be placed in paper bags with toast.
  • Coffee Cart will also be provided from inside.

More information

For more information on the lockdown and the current COVID situation in Canberra, you can visit:

If you have any questions about the current service delivery arrangements, please speak to our team.

Page last updated: Monday, 16 August 2021 at 4.24pm

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Current Service Delivery Arrangements - last updated 14 July 2021

Breakfast (weekdays 7.30am – 8.30am)

  • Breakfast is back to dine-in as of 1 June 2021, take-away breakfasts are also available.
  • Fresh fruit salad and yoghurt is back on the menu. 
  • Tea, coffee and milo will be served from the coffee cart outside as usual.

Community Hub (weekdays 9.00am – 2.00pm, weekends 9.00am - 1.00pm)

  • Tea, coffee and milo will be served from the counter.
  • We have separated some tables following the social distancing guidelines; guests are welcome to come and sit in the centre.
  • We have opened up computer use for half hour periods; guests can just turn up and book their place.
  • Lunches are on Mondays and Wednesday at 12 noon, however please note this is subject to availability of supplies. 

Visiting Services & Activities

Day Visiting Service Time Frequency
10.00am - 10.30am
9.00am - 11.30am

9.30am - 10.30am

9.30am - 11.30am

9.30am - 11.30am



9.15am - 10.30am

12.00pm - 1.00pm

9.00am - 12.00pm

9.30am - 11.30am

12.30pm - 1.30pm


Arts & crafts
9.30am - 12.00pm
2.00pm - 4.00pm

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