Information Services

OneLink is the central access point for human services in the ACT, including homelessness, disability and family support services. You can call OneLink on 1800 176 468 or drop in to their office at Housing ACT, on the corner of Emu Bank and Benjamin Way, Belconnen (Google map).

Volunteering and Contact ACT have useful guides on their website with information on local support services. You can click here to view the info guides or drop in to their shopfront to pick up a free copy, located in the Griffin Centre, 20 Genge Street, Canberra City (Google map).

Support Services

Below are local homelessness support services who can help with food, clothing, accommodation and more. 

Blue Door provides breakfast and lunch Monday to Friday – located at Ainslie Village, 23 Quick Street, Campbell (Google map).

Mission Heart provides lunch on Tuesday, Thursday and Sunday – located in the Griffin Centre, 20 Genge Street, Canberra City (Google Map).

Red Cross Roadhouse provides dinner Saturday to Thursday and drop-in services Monday and Wednesday – located in the Griffin Centre, 20 Genge Street, Canberra City (Google map).

Safe Shelter provides overnight accommodation for men experiencing homelessness during the winter months, split between three different locations in Canberra’s inner north suburbs. You can click here for more information or check out their Facebook page.

St John’s Care provides a range of support services including assistance with food, clothing and financial support. They also have a free hot lunch on the first Friday of each month, from 12pm to 1.30pm – located at St John’s Parish Centre, 45 Constitution Avenue, Reid (Google map).

Vinnies Street to Home is an outreach program supporting people who are sleeping rough in Canberra, focusing on both mental and physical health. St Vincent de Paul staff actively seek those sleeping rough and engage them to build a relationship based on understanding and respect. Click here to find out more.

Community Pantries

Our local pantries provide healthy food and personal care items at considerably reduced prices, for individuals and families in Canberra who are experiencing hardship.

Canberra City Care has a community pantry located at 20 Cartwright Street in Charnwood, open Tuesday to Friday from 10am to 12noon, then 1pm to 4pm (Google map).

Communities@Work have two community pantries; one located in the Tuggeranong Community Centre (Google map) and the other in the Gungahlin Community Centre (Google map), open Monday to Friday from 9.00 am to 3.00 pm.

Community Services #1 has a community pantry located at 63 Boolimba Crescent in Narrabundah, open for walk-ins every Friday from 2pm to 4pm, or by appointment every Wednesday and Thursday from 10am to 4pm (Google map).

Useful contacts

Police, Fire, Ambulance (emergency): 000

Police (non-emergency): 13 14 44

Health Direct 24-hour health advice: 1800 022 222

Crisis and Assessment Team (CATT) 24-hour mental health support: 1800 629 354

Domestic Violence Crisis Service 24-hour support: 6280 0900

Canberra Rape Crisis Centre: 6247 2525

Migrant & Refugee Settlement Services: 6248 8577

Winnunga Nimmityjah Aboriginal Health Service: 1800 110 290

Lifeline 24-hour crisis support and suicide prevention: 13 11 14

Share this Page